Refund policy

At KYVERA, we want you to love the way your skin looks and feels. That is why every order is backed by our 30-Day Money-Back Guarantee.

Eligibility
If you are not completely satisfied with your KYVERA purchase, you may request a refund within 30 days of your delivery date. This guarantee applies to one (1) order per customer and is intended for customers who have genuinely tried the product as directed. Products do not need to be unused or unopened to qualify.

Return Window
Refund requests must be submitted within 30 days of the delivery date shown on your tracking information. Requests submitted after this window will be reviewed on a case-by-case basis but are not guaranteed.

Damaged Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and a photo of the damaged item and packaging. We will promptly send a replacement or issue a full refund, including original shipping costs, at no additional charge to you.

Wrong or Missing Items
If you received the wrong product or an item is missing from your order, please contact us within 7 days of delivery. We will correct the error by shipping the correct item(s) as quickly as possible or issuing a full refund, whichever you prefer.

Refund Processing
Once your refund request is approved, we will process it within 3-5 business days. Refunds are issued to your original payment method. Please note it may take an additional 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.

How to Request a Refund
To start a return or refund request, please contact our customer care team with your order number and the reason for your request:
Email: support@kyvera.us
Contact form: available on our Contact page
Our team typically responds within 1-2 business days.